Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 0333 305 1999 or e-mail us on info@indisigns.co.uk


1. General

1.1 By using our Website and/or confirming acceptance of our Quote for Signage and Installation Services, you confirm that you accept these Terms and that you agree to comply with them.

1.2 By ordering our Signage Installation Services you accept that delivery of these Signage Installation Services will be subject to these Terms which are also referred to in any Quote that you will receive from us.

1.3 If you do not agree to these Terms, you must not order our Signage or Installation Services or use our Website.

1.4 Our Website is made available free of charge and we do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

1.5 You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

1.6 Our Website is directed to people residing in England. We do not represent that content available on or through our Website is appropriate for use or available in other locations.

1.7 We recommend that you print a copy of these Terms for future reference.

1.8 We amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time.


2. Application

2.1 These Terms and Conditions will apply to the purchase of the Signage and Installation Services by you (the Customer or you). We are Indisigns Signage Limited, a company registered in England and Wales under number 11867392 and VAT number 317758770, whose registered office is at 1 Brassey Road, Old Potts Way, Shrewsbury, Shropshire, SY3 7FA with email address info@indisigns.co.uk (the Supplier or us or we).

2.2 These are the terms on which we sell all Signage and Installation Services to you. By ordering any of the Signage and Installation Services, you agree to be bound by these Terms and Conditions. You can only purchase the Signage and Installation Services from us {the Website] if you are eligible to enter into a contract and are at least 18 years old.


3. Definitions and Rules of Interpretation

Business Day means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business;

Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

Contract means the legally-binding agreement between you and us for the supply of the Signage and Installation Services;

Delivery Location means your premises or other location where the Signage are to be supplied and installed, as set out in the Quote;

Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

Installation Services means the Installation Services advertised on the Website, in particular specialised installation Services of the Signage to your chosen premises as set out in the Quote;

Order means your order for the Signage and Installation Services from us made when you approve the Quote;

Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

Quote means an offer to supply Signage and Installation Services to you in writing subject to these Terms;

Signage means the Signage advertised on the Website, in particular customised signage for businesses or individuals that we supply to you of the number and description as set out in the Quote;

Website means our website www.indisigns.co.uk on which the Signage and Installation Services are advertised.


4. Signage

4.1 The description of the Signage is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Signage supplied.

4.2 As Signage is made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

4.3 All Signage options which appear on the Website are subject to availability.

4.4 We can make changes to the Signage which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.


5. Personal information and Enquiries

5.1 In order to obtain a Quote for Signage and/or Installation Services, you will be asked to fill out an enquiry form. You will be asked for:

  • Your name;
  • your e-mail; and
  • a description of the Signage you are looking for.

5.2 We retain and use all information strictly under the Privacy Policy.

5.3 We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.


6. Basis of Sale

6.1 Once you contact us to make an enquiry regarding Signage and/or Installation Services we will endeavour to get back to you with a Quote within 5 Business Days.

6.2 The description of the Services on our Website does not constitute a contractual offer to sell the Services. When we send you a Quote, should you accept it and make an Order, a Contract will be formed for the supply of Signage and Installation Services ordered which will be governed by these Terms. Therefore, you must ensure that the information that we provide within the Quote is complete and accurate and inform us immediately of any errors prior to acceptance so that we can revise the Quote accordingly. Once you accept the Quote and make the Order the scope of work cannot be changed unless by agreement in writing between us and any such changes may incur extra additional fees.

6.3 Once you make an Order for the sale of Signage and any Installation Services, you will receive an email from us confirming the Order (Order Confirmation). You must also ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.

6.4 By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Signage supplied under the Contract.

6.5 Any Quote is valid for a maximum period of 5 Business Days from its date, unless we expressly withdraw it at an earlier time.

6.6 No variation of the Contract, whether about description of the services, fees or otherwise, can be made after it has been entered into unless the variation is agreed by us in writing.

6.7 The description of the Signage on our Website does not constitute a contractual offer to sell the Signage. When an you decide to approve Quote has been submitted to us, we may still reject it for any reason, although we will try to tell you the reason without delay.

6.8 No variation of the Contract, whether about description of the Signage, price or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.


7. Price and Payment

7.1 The price of the Signage, Installation Services and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

7.2 Prices and charges include VAT at the rate applicable at the time of the issuance of the Quote.

7.3 You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Signage.

7.4 Alternatively you can pay us via BACS to the following bank account:

Account name: Indisigns Signage Limited
Bank: TSB Business
Sort code: 77-27-25
Account number: 00007281


8. Delivery

8.1 We will deliver the Signage to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

8.2 In any case, regardless of events beyond our control, if we do not deliver the Signage on time, you can (in addition to any other remedies) treat the Contract at an end if:

8.2.1 we have refused to deliver the Signage, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

8.2.2 after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

8.3 If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

8.4 If you were entitled to treat the Contract as at an end, but do not do so, you are not prevented from cancelling the Order for any Signage or rejecting Signage that has been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Signage. If the Signage have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

8.5 If any Signage form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the Signage or the character of the unit) you cannot cancel or reject the Order for some of those Signage without also cancelling or rejecting the Order for the rest of them.

8.6 We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

8.7 You agree we may deliver the Signage in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

8.8 If you or your nominee fail, through no fault of ours, to take delivery of the Signage at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Signage will become your responsibility from the completion of delivery. You must, if reasonably practicable, examine the Signage before accepting them.


9. Customer responsibilities

9.1 You must co-operate with us in all matters relating to the Installation Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Installation Services and obtain any necessary licences and consents (unless otherwise agreed).

9.2 Failure to comply with the above is a Customer default which entitles us to suspend performance of the Installation Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

9.3 You must consult with your neighbours about the Installation Services that you are being provided and gain consent before ordering the Installation Services. This includes sharing details of the proposed height and style of fences and walls as well as respecting any legal property boundaries.

9.4 It is your sole responsibility to inform us of:

  • Any legal obligations or permission that may be relevant to carrying out the Installation Services including but not limited to bylaws and planning permission if required;
  • Any pipes, wires or other infrastructure which we might come across whilst performing the Installation Services; and
  • Any instance in which you require Signage to be installed above a height of 10m (in which case we reserve the right to refuse to carry out the Installation Services).

9.5 If you have not informed us of any of the considerations mentioned in Clause 4 above prior to commencement of the Installation Services, we accept no responsibility for any issues that may arise due to either contraventions of planning or other legal obligations, damage to underground or otherwise hidden infrastructure or any refusal on our behalf to carry out the Installation Services.

9.6 Once the Signage has been delivered and the Installation Services have been performed, you will be asked to sign an acceptance form supplied by us signifying that our contractual obligations have been discharged. The form will ask you to comment on the shape, position, colour and finish of the Signage. If you do not complete the acceptance form within 48 hours of performance, the Installation Services will be deemed to have been accepted by you.0


10. Risk and Title

10.1 Risk of damage to, or loss of, any Signage will pass to you when the Signage are delivered to you.

10.2 You do not own the Signage until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Signage still owned by you, in which case you must return them or allow us to collect them.

10.3 After the Installation Services have been performed, should you or any third-party decide to alter the installation or move the Signage in any way, we do not accept any responsibility for any loss or damage that may occur as a result of or in relation to the Signage or its installation.


11. Withdrawal and cancellation

11.1 Because the bespoke Signage is designed and reproduced to your specification, there is no statutory or other rights of cancellation.


12. Conformity and Guarantee

12.1 We have a legal duty to supply the Signage in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

12.2 Upon delivery, the Signage will:

12.2.1 be of satisfactory quality;

12.2.2 be reasonably fit for any particular purpose for which you buy the Signage which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

12.2.3 conform to their description (It is not a failure to conform if the failure has its origin in your requested design).

12.3 We will provide the following after-sales service: We will support you in installing and your new Signage at your chosen premises using our installation experts.

12.4 We will supply the Installation Services with reasonable care and skill.

12.5 In relation to the Installation Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Installation Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Installation Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).


13. Successors and our sub-contractors

13.1 Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.


14. Intellectual Property

14.1 We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

14.2 “IndisignTM“ is an unregistered trade mark of ours and is protected in the UK by the law of passing off. No permission is given to reproduce our trade mark.

14.3 Any designs that you receive from us prior to the entrance into the Contract are our intellectual property and reproduction or distribution to any third-party is strictly prohibited.

14.4 Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

14.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.


15. Reliance on our Website

15.1 The content on our Website is provided for general information only and is not intended to amount to advice on which you should rely.

15.2 Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

15.3 Where our Website contains links to other sites and resources provided by third-parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them as we have no control over the contents of those sites or resources.


16. Prohibited use 

16.1 You may not use the Website for any of the following purposes:

  • in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
  • in any unlawful or fraudulent manner;
  • to transmit, or to procure the transmission of any unsolicited marketing materials to us;
  • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
  • to knowingly introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
  • to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website; or
  • making, transmitting or storing electronic copies of content protected by copyright without the permission of the owner.

17. Links to other websites

17.1 This Website may contain links to other sites. Unless expressly stated, these sites are not under our control.

17.2 We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

17.3 The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.


18. Linking to our Website

18.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

18.2 However, you must not:

  • establish a link in such a way as to suggest any form of association, approval or endorsement by Indisigns Signage Limited, unless otherwise approved by us;
  • establish a link to our Website in any website that you do not own;
  • frame our Website on any other site, nor may you create a link to any part of our Website other than the home page; or
  • link from any website that contains fraudulent, false, misleading or deceptive information; or defamatory, libellous, obscene, pornographic, vulgar or offensive content; or promotes discrimination, racism, hatred, harassment or harm toward any third-party; or promotes violence or actions that are threatening to any third-party; or promotes illegal or harmful activities.

We reserve the right to withdraw linking permission without notice.


19. Circumstances beyond the control of either party 

19.1 In the event of any failure by a party because of something beyond its reasonable control:

19.1.1 the party will advise the other party as soon as reasonably practicable; and

19.1.2 the party’s obligations will be suspended so far as is reasonable, PROVIDED THAT that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid.


20. Privacy 

20.1 Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

20.2 These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy and cookies policy.

20.3 For the purposes of these Terms and Conditions:

‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.

‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

20.4 We are a Data Controller of the Personal Data we Process in providing Signage to you.

20.5 Where you supply Personal Data to us so we can provide Signage to you, and we Process that Personal Data in the course of providing the Signage to you, we will comply with our obligations imposed by the Data Protection Laws:

20.5.1 before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

20.5.2 we will only Process Personal Data for the purposes identified;

20.5.3 we will respect your rights in relation to your Personal Data; and

20.5.4 we will implement technical and organisational measures to ensure your Personal Data is secure.

20.6 For any enquiries or complaints regarding data privacy, you can contact director at the following e-mail address: info@indisigns.co.uk


21. Limitation of liability

21.1 Subject to Paragraph 8 below, we shall not be liable in contract or tort (including negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent) or otherwise for any loss or damage of whatsoever kind howsoever arising suffered in connection with your use of the Signage, including but not limited to: indirect and consequential losses, any economic loss, loss of revenue, business, profits or business opportunities, anticipated savings or profits, loss of or damage to reputation, loss of goodwill or data, loss which was not reasonably foreseeable to both parties at the time when the Contract was made or for any punitive damages, penalties, interest or costs, (including legal and professional costs and expenses) suffered in connection with the supply of the Signage and the Installation Services.

21.2 We do not seek to exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made


22. Governing law, jurisdiction and complaints

22.1 The Contract (including any non-contractual matters) is governed by the laws of England and Wales.

22.2 Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

22.3 We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 Business Days.